Warranty
Coverage
Juno Computers USA, LLC provides a 1-year for new machines and 6-months for open box machines limited warranty on all manufacture problems. This does not include any forms of accidental damages (liquids, dropping etc.). Also, please be careful when manipulating the BIOS as this could lead to further complications such as bricking the laptop (rendering the the machine unusable). If this were to happen, your Juno Computers USA, LLC warranty will be voided.
Ubuntu
Juno Computers USA, LLC offers support on Ubuntu core issues.
Drivers
If you choose not to install Juno drivers, it can cause the machine to overheat – in which case this will void the warranty. Please check our Support page on how to install our drivers.
Battery Life
Juno Computers USA, LLC does not provide any warranties for the battery life, as is expected that all rechargeable batteries will lose charging capacities over time.
Shipping
The customer is responsible for paying for shipping costs to our designated repair facility. Shipping costs are non-refundable.
If you are shipping an item over $100 (USD), you should consider using a trackable shipping service or purchasing shipping insurance. Any damages caused during shipping must be settled between the sender and the shipping company.
Juno Computers USA, LLC will cover the cost of returning the laptop to the customer.
Customs
Juno Computers USA, LLC will not be responsible for any customs or duty fee’s applied by the recipients country. Please contact your local customs office for more information.
Warranty Claim
To claim your warranty, please email us at usa@junocomputers.com
After-Sales Support
For after-sales support, please contact us by email or by phone.
Third party online platforms such us Facebook, Twitter, Instagram, and other Social Media will not be used for support by Juno Computers USA, LLC.
Data Protection
It is the sole responsibility of customers to create a copy or backup of their data. Juno Computers USA, LLC can not guarantee that data won’t be lost during a repair or when receiving system updates. Some standard troubleshooting procedures involve storage structure repairs that can result in loss of data. Another even requires storage initialization or system reinstall, to restore the device to factory settings – to avoid the software issues mentioned earlier.
Customers are therefore strongly advised to have a continuous backup, and to make a copy of sensitive data before sending the device for repair.
We try, of course, to avoid any data loss and we will call you before using any tools that could result in data loss, but we cannot guarantee that accidents won’t happen.
We will also assist with data recovery if the storage is faulty. The best and only way to avoid such disasters is to have a personal backup strategy in place. Please consider using a Cloud service or apps such as Deja Dup.
Dead Pixels Policy
All notebook displays use TFT technology, manufactured according to high industry standards, to guarantee trouble-free personal computing. Nevertheless, your display may have cosmetic imperfections that appear as small bright or dark spots. This is common to all LCD displays and cannot be avoided by any of our models. These imperfections are caused by one or more defective pixels or sub-pixels. Juno Computers USA, LLC follows the common bad pixel policy from the industry.
Following the industry standard, Juno Computers USA, LLC warrants a defective LCD display as having 6 or more bad pixels and will accept delivery of such a system within 30 days from the invoice date for a replacement.
NOT COVERED
Juno Computers USA, LLC does not teach customers how to use Ubuntu or any other applications.
If you are new to Ubuntu or Linux, we would recommend the following on how to use it:
- Purchase books
- Watch videos
- Check this manual by Ubuntor
Check out answers to some of the most common questions:
