Shipping & Returns

Shipping & Customs

SHIPPING

Currently we only ship to mainland USA, some Canadian provinces, Mexico, Australia & New Zealand. All shipments are sent through UPS. Card payments require up to 2 to 3 working days wait to be processed through our counter-fraud system. The machine will be dispatched 10 business days or sooner after the payment has been cleared.

  • Shipping Delays & Damages

Once the parcel is handed over from Juno Computers to UPS, any forms of delay and/or damages will fall under the responsibility of UPS. 

Parcels that have been damaged in transit they will have to be returned or collected by UPS to proceed with the claim. This process can take 1 to 5 working days. The machine will be returned back to Juno Computers and a replacement will be shipped back to the customer as soon as possible. 

If the machine has been damaged in transit, please send pictures of the box and the laptop to usa@junocomputers.com in order to proceed with a damaged shipping claim. 

Juno Computers will work diligently to keep the customer informed and up to date at all times during this process.

CUSTOMS

Import taxes are not included in shipping prices. Juno Computers will not be responsible for any customs or duty fee’s applied by the recipients country. Please contact your local customs office for more information.

Contact us at usa@junocomputers.com to learn more.

LATIN AMERICA

Shipping to Latin America can be costly at times, which is why you should consider opening an account with a Virtual PO Box (Casillero Virtual, Box).

There are a few locations for these across the US. Please check which US based virtual PO box company ships to the country you live in. This can greatly reduce the cost of shipping. 

Returns

If you would like to return your machine, you must notify us within 7 days of receipt. You then have 7 days to return the machine to receive a full refund.

The machine must returned in the original packaging and condition.

If the machine appears to have accidental damages upon return, a refund will not be issued.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time we will notify you of the approval or rejection of your refund.

If paid by PayPal and you are approved for a refund. Juno Computers will deduct 2.9% off the original value (PayPal fee), then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days as outlined by PayPal.

Transactions made by bank transfer will be refunded the full amount. Processing times vary from 3-7 working days.

  • Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at usa@junocomputers.com.

  • Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at usa@junocomputers.com and post your item to:

1200 Marlton Pike East, Apt 1109 – Cherry Hill, NJ 08034 – USA.

  • Shipping

To return your product, you should mail your product to: 

1200 Marlton Pike East, Apt 1109 – Cherry Hill, NJ 08034 – USA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a traceable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item in working condition. Any damages caused during shipping must be settled between the sender and the shipping company. The full exchange can not be carried out until the damaged claim has been resolved.

 

WARRANTY

  • Coverage

Juno Computers provides a 1-year limited warranty on all manufacture problems. This does not include any forms of accidental damages (liquids, dropping etc.). Also, please be careful when manipulating the BIOS as this could lead to further complications such as bricking the laptop (rendering the the machine unusable). If this were to happen, your Juno Computers warranty will be voided.

  • Battery Life

Juno Computers  does not provide any warranties for the battery life, as is expected that all rechargeable batteries will lose charging capacities over time. All laptops have Flexicharger enabled by default on the BIOS, which it will help slow down the deterioration of the laptop battery. Please check here for more information.

 

Warranty Claim

To claim your warranty, please email us at usa@junocomputers.com

Alabama • Alaska • Arizona • Arkansas • California • Colorado • Connecticut • Delaware • Florida • Georgia • Idaho • Illinois • Indiana • Iowa • Kansas • Kentucky • Louisiana • Maine • Maryland • Massachusetts • Michigan • Minnesota • Mississippi • Missouri • Montana • Nebraska • Nevada • New Hampshire • New Jersey • New Mexico • New York • North Carolina • North Dakota • Ohio • Oklahoma • Oregon  • Pennsylvania • Rhode Island • South Carolina • South Dakota • Tennessee • Texas • Utah • Vermont • Virginia • Washington • West Virginia • Wisconsin • Wyoming